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FREQUENTLY ASKED QUESTIONS
What's the difference between a Standard, Move-in/out or Super clean?
Click here for a detailed explanation of our Standard, Move-in/out and Super clean services.
Do you bring supplies?
Included in your price is all of the equipment & supplies needed to clean your home correctly.
What is cleaned?
Every room in the apartment/home. Kitchen, bathrooms, bedrooms, common areas, carpets and floors, and extras like inside fridge, oven and windows if selected.
How long will my clean take?
Staff go from room-to-room addressing soiled areas. This takes time, so we can not give a length of time.
Standard VS Super clean?
A Standard service assumes your home is well maintained and just needs tidying up. A Super Clean is for clients who have deferred home maintenance. If there is soap scum, grime on the floors and/or extensive dust, then chances are you need a Super Clean. After your first cleaning we'll lower you to our Standard service.
Who's coming into my home?
We look for staff who genuinely like to please others and understand that this job is hard. We then check their backgrounds using a company called Goodhire, train them to clean the right way, send them out on a test clean with our staff and then insure them.
Are you insured?
Yes. Click here for our updated insurance certificate (opens in new window).
Do I need to be home?
No, you do not. Most clients are away at work when we clean. On the actual booking page there is a spot which requests instructions for entering your home. You can tell us where the key is hidden, your garage door code or to go see concierge.
When can you come?
Click the "Continue Booking Now" button and you will find a calender where you can choose from a range of available dates and times.
How do cleaning plans work?
Our system will automatically schedule your second cleaning exactly 7, 14 or 30-days after your first cleaning, at the exact time. This will continue unless you log-in or call to change your preferred date and time.
Discounts for cleaning plans?
Yes. The actual booking form will present to you the associated discounts for each plan.
I have pets?
We're pet friendly but we ask that let us know because some of our cleaners have allergies so we don't send them.
How do I pay?
We only accept cards. To protect your information our entire site is SSL secured.
What if I have more questions?
We're standing by, call us at (800) 838-6545.