Choosing a Cleaning Service

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FREQUENTLY ASKED QUESTIONS

What's the difference between a Standard, Move-in/out or Super clean?

Click here for a detailed explanation of our Standard, Move-in/out and Super clean services.

Do you bring supplies?

Included in your price is all of the equipment & supplies needed to clean your home correctly.

What is cleaned?

Every room in the apartment/home. Kitchen, bathrooms, bedrooms, common areas, carpets and floors, and extras like inside fridge, oven and windows if selected.

How long will my clean take?

Staff go from room-to-room addressing soiled areas. This takes time, so we can not give a length of time.

Standard VS Super clean?

A Standard service assumes your home is well maintained and just needs tidying up. A Super Clean is for clients who have deferred home maintenance. If there is soap scum, grime on the floors and/or extensive dust, then chances are you need a Super Clean. After your first cleaning we'll lower you to our Standard service.

Who's coming into my home?

We look for staff who genuinely like to please others and understand that this job is hard. We then check their backgrounds using a company called Goodhire, train them to clean the right way, send them out on a test clean with our staff and then insure them.

Are you insured?

Yes. Click here for our updated insurance certificate (opens in new window).

Do I need to be home?

No, you do not. Most clients are away at work when we clean. On the actual booking page there is a spot which requests instructions for entering your home. You can tell us where the key is hidden, your garage door code or to go see concierge.

When can you come?

Click the "Continue Booking Now" button and you will find a calender where you can choose from a range of available dates and times.

How do cleaning plans work?

Our system will automatically schedule your second cleaning exactly 7, 14 or 30-days after your first cleaning, at the exact time. This will continue unless you log-in or call to change your preferred date and time.

Discounts for cleaning plans?

Yes. The actual booking form will present to you the associated discounts for each plan.

I have pets?

We're pet friendly but we ask that let us know because some of our cleaners have allergies so we don't send them.

How do I pay?

We only accept cards. To protect your information our entire site is SSL secured.

What if I have more questions?

We're standing by, call us at (800) 838-6545.

Choosing a Cleaning Service

Choosing a professional house cleaning service is a big decision. You are inviting them into your home, and you want to make sure you have made the very best decision for you and your family. You want to consider many things, not just the upfront cost of each house cleaning visit. You want to pick a cleaning company that is safer for you and your, and fits into your family’s budget and needs. After all, your home, your possessions, and your family are worth choosing carefully. Right? You should want the very best. Here are some questions you should ask when hiring a professional house cleaning service.

Are your employees bonded & insured?

If you choose SUPER MAIDS the answer is always yes. You don’t want someone working in your home without comprehensive liability insurance. You want the peace of mind to know that if the unthinkable happens you and your home are protected.

Super Maid cleaning services, staffed by experienced professional house cleaners, are available in a wide variety of options to include:

  • Regularly scheduled weekly cleanings
  • Regularly scheduled biweekly cleanings
  • One-time assistance during special occasions
  • Demanding cleaning tasks a Super cleaning of your basement

Cleaning Service Options

You can rely on online referral services to sift through local maid services and connect you with the mediocre house cleaning services. Or, you can come directly to the best! Super Maids professional cleaning services are fully insured and bonded and provides an instant price online. Our, standard house cleaning packages include:

  • Cleaning and sanitizing kitchen areas
  • Cleaning and sanitizing bathrooms
  • Vacuuming
  • Dusting
  • Changing your bed linens
  • Loading dishwashers

Super Maids Cleaning services may also be customized to include:

  • Laundry
  • Moving furniture
  • Polishing woodwork
  • Cleaning light fixtures
  • Window cleaning
  • Drapery cleaning
  • Carpet cleaning
  • Upholstery cleaning
  • Floor waxing

Special house cleaning services are often available for larger jobs such as a super cleaning, post-moving or construction clean-up. Super Maids even offers gift certificates in any denomination-the perfect present for new parents or you busy friends and family members.

Follow the steps below to ensure hiring a cleaning service goes smoothly.

1. Interview several cleaning services before choosing one.

Before hiring a cleaning service, it is advised that you interview a few different cleaning companies or maid services.

Ask for references and check them. After all, these people will be spending time in your home and you must be comfortable with them. Trust is very important since the cleaning person or team will have access to your entire house.

2. Ask who will supply the cleaning supplies and equipment.

It is common for your house cleaning services to arrive at your home equipped with all the necessary equipment and supplies for the job such as cleaning solvents, brushes, brooms and vacuums. In some cases, a cleaning service will request to use the homeowner's supplies. It is important you know this upfront leaving little surprises on cleaning day.

If someone in your household has allergies, consult your cleaning service to discuss specific products that may be beneficial.

3. Designate areas to be cleaned.

It is best advised for you to spend a few minutes to note which parts of your home will be included in your scheduled cleaning. If it is important to have different areas given special attention each time, make sure you find a cleaning service that accepts your requests and, prior to each visit, be sure to leave a list of problem areas in case you’re away during the actual cleaning.

4. Find out if there is a charge specific to your type of residence.

The type of residence you own may affect your cleaning service visits. Keep the following in mind and plan accordingly:

  • Condominiums and apartments are multi-unit dwellings. Your service provider may need special clearance to enter the building or complex.
  • Townhomes and duplexes usually have direct exterior entrances. However, parking may be an issue for your service provider, especially if your home is part of a complex.
  • Houses usually have direct exterior entrances and ample street parking. However, some homes can be quite large and may be part of a gated community. These issues will affect your cleaning service.

5. Discuss payment for cleaning services ahead of time.

How you’re going to pay and which payment methods are accepted should be discussed prior to your first cleaning. The cleaning service may have an established system in place already. If not, decide if you want to pay after each visit, or on a monthly basis. Be very clear about what is included in the cleaning service price, and what you should expect.

Book America’s Most Trusted Maids instantly online and enjoy a superior house cleaning at www.SuperMaids.com or call 1800-838-6545.