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FREQUENTLY ASKED QUESTIONS

What's the difference between a Standard, Move-in/out or Super clean?

Click here for a detailed explanation of our Standard, Move-in/out and Super clean services.

Do you bring supplies?

Included in your price is all of the equipment & supplies needed to clean your home correctly.

What is cleaned?

Every room in the apartment/home. Kitchen, bathrooms, bedrooms, common areas, carpets and floors, and extras like inside fridge, oven and windows if selected.

How long will my clean take?

Staff go from room-to-room addressing soiled areas. This takes time, so we can not give a length of time.

Standard VS Super clean?

A Standard service assumes your home is well maintained and just needs tidying up. A Super Clean is for clients who have deferred home maintenance. If there is soap scum, grime on the floors and/or extensive dust, then chances are you need a Super Clean. After your first cleaning we'll lower you to our Standard service.

Who's coming into my home?

We look for staff who genuinely like to please others and understand that this job is hard. We then check their backgrounds using a company called Goodhire, train them to clean the right way, send them out on a test clean with our staff and then insure them.

Are you insured?

Yes. Click here for our updated insurance certificate (opens in new window).

Do I need to be home?

No, you do not. Most clients are away at work when we clean. On the actual booking page there is a spot which requests instructions for entering your home. You can tell us where the key is hidden, your garage door code or to go see concierge.

When can you come?

Click the "Continue Booking Now" button and you will find a calender where you can choose from a range of available dates and times.

How do cleaning plans work?

Our system will automatically schedule your second cleaning exactly 7, 14 or 30-days after your first cleaning, at the exact time. This will continue unless you log-in or call to change your preferred date and time.

Discounts for cleaning plans?

Yes. The actual booking form will present to you the associated discounts for each plan.

I have pets?

We're pet friendly but we ask that let us know because some of our cleaners have allergies so we don't send them.

How do I pay?

We only accept cards. To protect your information our entire site is SSL secured.

What if I have more questions?

We're standing by, call us at (800) 838-6545.

Reliable, Bonded and insured cleaners with over 50 5 Star Reviews reviews on
Super Maids Yelp Reviews

TRUST OUR SUPER SERVICE

Super Maids House Cleaning Serviceis all about making your home cleaner and by extension your life easier. Our Founder realized busy, dual income families with work weeks that stretch beyond 40 hours, do not have time to wait for quotes from maid services or worry about the quality of their house cleaning services. Mike wanted to give families across America a hassle free way to keep their homes cleaner. When you choose Super Maids,you know that you will be arriving home with the peace of mind that only comes from hiring professionals you can trust. We are dedicated to caring for your home by providing you with thorough house cleaning services from your first call to us to the moment you arrive home after our visit.

  • Super Maids Reviews150 stars on our Yelp reviews
  • Bathroom CleaningCleaned over 11,400 bathrooms
  • Cleaning Services in Over 25 CitiesWork in over 25 cities

TRUST OUR SUPER MAIDS

About Super Maids

Super Maids house cleaning services are great, but our people are even better. Warm professionals who care about you, your family and respect your home. Our Founder believes a great cleaning service starts and ends with great people! Hiring our house cleaning services is about having professional people in your home, people who you can trust and always count on. Which is why each Super Maids professional who averages 5 years of experience, undergo a rigorous vetting process before ever stepping foot into your home. From the sunshine of Phoenix, Orlando and Miami to the bayous of Louisiana and up to the gold coast of Greenwich and Stamford Connecticut and our nation's capitol in Washington, DC and all the way to White Plains NY, Hoboken NJ, Jersey city NJ and Westfield NJ, our professional maid service is hard at work in our customers homes.

  • Application review

  • Phone interview

  • Social Security/employment eligibility check

  • Criminal & Background-checked

  • Insured against injury & damages

  • Professional and personal reference check

  • Employment history verification

  • Full panel drug screening

Super Maids 100% Satisfaction Guarantee

TRUST OUR 100% GUARANTEE

We promise to give you a superior home cleaning. Super Maids guarantee to you is this: if we make a mistake we will make it right. Let us know how we can make your cleaning better and we will return and make your cleaning right. That’s our promise and our guarantee. This is a comprehensive 100% Satisfaction Guarantee, because you deserve it. After all we are America’s Trusted Maids!

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