How can we help?

How do I schedule a Super Maids cleaning service?

All you have to do is fill out our secure, instant quote form, selecting the time and date that you want us to clean your home. It's as simple as that and will only take you 60 seconds. Once you have completed your booking you will receive a confirmation email instantly.

What if I don’t want to book online?

To pass on the most savings to our clients, we offer limited phone support. We’re happy to help schedule your first appointment, however thereafter, we ask that you take advantage of our self service portal online to avoid the $3.99 service charge. Phone support for concerns other than scheduling an appointment is always free.

Do I need to enter my card information to book?

Yes. We require your payment information to reserve a specific date-and-time for you, but your card will not be charged until after your 72-hour cancellation period has expired.

Is it safe to enter my card info on your website?

Yes. Our credit card processor (Stripe and Square) both use 256-bit encryption to encode your credit card information so it is safe. This is the same level of encryption used by American banks to secure all of our private financial data. Additionally, the Super Maids website is SSL secured.

How do I make changes to my booking?

It is simple to change or cancel your booking, you can either click HERE to log into your account. Please give us 72 hours notice if you wish to cancel your upcoming appointment, otherwise there is a $100 cancellation fee.

Do you accept same-day or last-minute bookings?

It depends on the day. If not, we’re usually able to get you in for a cleaning as early as tomorrow. Login HERE to check availability.

Why should I hire Super Maids instead of a random cleaner that's cheaper?

We care more. We do more. We’re more accountable! These tenets are built into our business. We do not just hire warm bodies who can clean. Super Maids looks to hire people with a servant's heart then we train them to clean on a professional level.

To be accepted as a cleaner for Super Maids all our candidates must undertake a rigorous selection and recruitment process. This includes a telephone interview followed by a face to face interview. If they pass these we then perform a reference check and background check. Finally, we ask all candidates to perform a test clean so that we can inspect the quality of their cleaning. Only after passing the quality inspection do we welcome them to the family.

Will I get the same cleaner each time?

In the perfect world we’d assign the exact, same employees to your home for each appointment. The reality is that this doesn’t always happen. Our employees take time off for illness or vacations and our clients will often cancel for the same reasons. We focus on training with the goal of delivering consistent service and our quality is guaranteed.

What areas do you serve?

Please refer to our locations page for areas we serve across the country

What services does Super Maids provide?

When you don't need all the bells & whistles—Super Maids budget-friendly Basic cleaning service is perfect. We'll clean all your Bathrooms, Kitchen and Common areas. Bedrooms are not cleaned!

Our Super cleaning service is great for clients too busy to regularly clean their home but want top-to-bottom service for their entire home. Also, it's great for getting your home move-in ready.

What hours do you clean?

Our cleaning services are available Monday-Friday, from 8 am to 6 pm. We offer limited Saturday hours. Login or check our booking form for availability.

Do I need to sign a contract?

We do not require you to sign any contract. You may cancel service at any time. Super Maids also reserves the right to cancel your service at any time.

How do I know what has been cleaned?

All of our cleaners work with a standardized checklist on their smartphones, that we guarantee to complete. They work through your home, ticking off the tasks as they complete them. Once they have finished all of the tasks on the checklist they submit it to Super Maids HQ for verification by a QA manager. That way you can be confident that all of the tasks have been completed to the highest Super Maids standard.

What is a Super Clean?

A super clean is for first-time clients or clients who haven't had their home professionally cleaned in the last two weeks.

Do you offer end of tenancy cleans?

Of course we do! At Super Maids our Super clean is great for move in/move out cleanings because sometimes you need a really thorough clean when you are moving into a new home. Our cleaners work to a checklist for move in/move out cleans, but if there is a specific task you want your cleaning team to focus on then please let us know.

Why do you charge a flat-rate?

We charge a flat rate price per number of bedrooms and bathrooms rather than per hour, this means that you know exactly what we promise to provide. As our cleaning Technicians use a standardized checklist, you know exactly what is included in the price. It really is that simple!

How should I prepare for Super Maids?

We would appreciate it if items were picked up off the floor, and that dressers and counters were organized/cleared before we arrived. This allows the cleaning staff to clean more thoroughly, and will prevent our staff from putting away items in places where you may not be used to finding them. Also, please secure cash, jewelry and other small valuables. We also ask in the summer months if you could set your air conditioner at an appropriate temperature. In the winter months we would appreciate that the heater be set to a comfortable temperature.

Do I need to be home?

You do not have to be home in order for us to clean your home. In fact, many of our clients are usually not home when the cleanings are done. One way to let us in is to leave a key for us in a lockbox, and let us know the combination ahead of time. Give our cleaning service access permission with the concierge. Please make sure to disarm your alarm system or provide a code for us to enter. Also, specify on the booking form how we will be able to get into your home. If you choose not to leave a key and we are unable to access your home for a scheduled cleaning, we will have to charge a lockout fee equal to the full price of your cleaning service.

What time will my cleaners arrive?

Our cleaning Technicians will arrive during an arrival window, example between 8am-12 Noon arrival window means your cleaners will arrive anytime between 8 AM to 12 . This allows us to take into account heavy traffic, inclement weather and other unforeseen situations.

We recommend that if you need to leave your home for example by 11am that you book your cleaning service for another time/date to avoid being inconvenienced. Your Super Maids will give you a call if they’re going to be late.

How long will my clean take?

Each home is different but we estimate a minimum 45-min to 1 hour per # of bedrooms, up to the maximum time designated for your cleaning if a Basic clean. For Super cleans we clean until we are finished.

How many cleaners will clean my home?

This will vary between 2-3 cleaners and is based on multiple factors such as size of home, type of services selected, scheduling, and other factors. We do not specify how many cleaners will come but we do guarantee a minimum of two (2). They will be friendly, efficient, and thorough.

Do your cleaners bring their own equipment and supplies?

We provide all equipment and supplies except trash bags and toilet bowl brush. You must provide the trash bags if you wish to have your trash relined. We even bring a vacuum and 2-step ladder. If you do not have a toilet bowl brush we will provide you with a brand new brush and add a $6.99 fee to your booking total (yours to keep).

What if something is missed or not cleaned properly?

You must complete the post cleaning survey that we text and email each evening to all clients. Additionally, you can email us within 24 hours and we will work with you to make it right (Our 100% Satisfaction Guarantee). Please be advised that we will not honor our re-clean guarantee if 1) you do not email within 24-hrs of the conclusion of your cleaning. 2) you are home and do not complete an end of cleaning walk thru to voice your concerns prior to the team leaving. No refunds are issued in lieu of a re-clean.

What additional services does Super Maids provide?

For an additional charge you can book a number of services on top of your clean including:

• Clean Inside Fridge
• Clean Inside Microwave
• Clean Inside Oven
• Clean Inside Windows
• Clean Washer + Dryer
• Carpet Shampoo
• Pet Hair Cleanup
• Fold Laundry (Per load).
• Spot Clean Baseboards
• Clean Inside Cabinets
• Vacuum Upholstery/Cushions
• Wash Inside of Trash Bins

Is there anything Super Maids will not clean?

We would like to say no, that anything is possible here at Super Maids. However, we do not clean the outsides of windows, mow lawns or walk your dog. Additionally, our housekeepers may not climb higher than a step stool, work on the second story outside your home, prepare meals, provide any pet or children related services, wet wiping light fixtures, putting away dishes & plant care. Also, we cannot use our own vacuum cleaners if there is an insect infestation in your home. We reserve the right to decline a job if we feel that it poses a safety risk to our maids. The following are a NO:

• Hand-washing/Putting away dishes
• Chandeliers/high light fixtures
• Cleaning biohazards (mold, blood, bodily fluids)
• Cleaning animal or human Waste
• Wash or dry clothes
• Clean vinyl mini blinds
• Change Bunk Bed Sheets
• Insects and/or rodents
• Heavy scrubbing of walls/doors
• High to reach areas & windows-washing of exterior
• Carry more than 1 Bag of Trash or Recycling out
• Clean the interior stove range hood and/or grease filters.

Do you clean/shampoo carpets?

Yes we do! All you have to do is select carpet cleaning as an extra on our online booking form and how many rooms you would like cleaned and we will take care of the rest. Please note on your booking confirmation e-mail information regarding carpet shampoo.

What carpet cleaning machines do you use?

We use a number of different carpet cleaning machines. Relax knowing that all are professional, high quality machines and will do a great job of making your carpets sparkle!

How long does carpet cleaning take?

We estimate around 45 minutes per room and additional time to completely (overnight if possible) dry.

May I walk on the carpet immediately?

No. Please let the carpets to dry for at least a few hours (overnight if possible) before walking on them.

How do I redeem a promo code or voucher?

It's easy, all you need to do is include the code on the booking form when asked and the discount will be removed from your booking instantly.

How do I pay?

We take your credit or debit card details at the time of booking. We may place a security hold on your card for the total price of your cleaning service the day prior to your service. We accept all major credit cards (including American Express) and debit cards for payment

When will my card be charged?

We take payment on the day of your cleaning service. Except for first time clients who are billed the day prior as a security precaution.

Is my card information secure?

Yes it is, our payment technology is provided by Stripe and Square. Their SSL encrypted, PCL compliant system is completely secure and trusted by companies worldwide.

Will I be charged if I cancel my appointment?

In order to maintain the integrity of our schedule, appointments canceled or rescheduled less 72-hours prior to the start of the service time are billed the full amount of the service. The same policy applies to same-day cancellations and/or lock-outs. No exceptions! We will send you text and email reminders.

What is a travel fee?

We charge a $50 travel fee to return to your home anytime that we arrive and are unable to clean and must return at a later time/date due to no fault of our own. Such as the client is not home or forgot to leave the key Our travel fee is $50/each instance.

Are you insured?

Oh yes! Our comprehensive insurance from Next First Insurance delivers total peace of mind. We have made sure that trusting us with your home is as risk free as possible. Accidents do occasionally happen but if they do we will ensure that everything is resolved as quickly as possible. Please view our insurance certificate HERE.

How much insurance do you have?

We have a $1,000,000 liability insurance policy from Next First Insurance. That way you have total peace of mind that your home and belongings are protected. Please view our insurance certificate HERE.. If you have any questions about our policy please email hello@supermaids.com.