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Privacy Notice

This privacy notice discloses the privacy practices for (supermaids.com). This privacy notice applies solely to information collected by this website. It will notify you of the following:

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you.

We will not sell or rent this information to anyone. We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order or provide a service.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 201-479-39ninefive or via email hello (at) supermaids.com

Terms of Service for SMS Communications

1. Consent for SMS Communication
Information obtained as part of the SMS consent process will not be shared with third parties.

2. Types of SMS Communications
If you have consented to receive text messages from us, you may receive text messages related to appointments, reminders, and scheduling.

Below are examples:
Customers and Guests: Updates regarding your appointments, Service window, or other relevant information.
Job Applicants: Information about your application status, onboarding materials, or other employment-related updates.

3. Standard Messaging Disclosures

Message and data rates may apply. Message frequency may vary.

You can opt out at any time by texting “STOP.”

For assistance, text “HELP” or visit our terms and conditions page.

Privacy Policy

Scope & Effective Date

Who This Policy Covers

Services & Sites Included

Effective Date & Updates

Information We Collect

Contact & Booking Details (name, email, phone, address)

Household & Service Preferences (home size, notes, access)

Payment & Billing Information (processed by providers)

Device, Usage & Analytics Data (cookies, IP, pages viewed)

How We Use Information

Provide & Manage Services (quotes, scheduling, support)

Payments, Invoicing & Account Administration

Safety, Fraud Prevention & Compliance

Personalization, Offers & Service Improvements

Legal Bases (If Applicable)

Performance of a Contract

Legitimate Interests

Consent (where required)

Legal Obligations

How We Share Information

Service Providers (payments, routing, communications)

Building/Doorman Access (with your authorization)

Legal, Safety & Compliance Disclosures

Business Transfers (merger, acquisition, asset sale)

Cookies & Tracking

Types of Cookies (essential, analytics, marketing)

Managing Preferences & Opt-Outs

Third-Party Analytics & Advertising

Retention

How Long We Keep Different Data

Criteria Used to Determine Retention Periods

Deletion & Anonymization Practices

Your Choices & Rights

Access, Correction & Deletion Requests

Opt-Out of Marketing Communications

California Privacy (CPRA): Right to Know, Delete, Correct, Opt-Out of Selling/Sharing

Other Regional Rights (where applicable)

Data Security

Administrative, Technical & Physical Safeguards

Access Controls & Encryption Practices

Incident Response

Children’s Privacy

Under-13 Policy

Parental Requests

International Data Transfers

Where Data Is Processed

Protection Measures for Transfers

Updates to This Policy

How We Notify You

Review Date & Versioning

Contact Us

Customer Support Email & Phone

Mailing Address

Data Protection/Privacy Requests